After waking up in a really positive mood, my day was ruined by a letter warning me of court action if I didn't pay £300 allegedly owed to O2.
Having no overdue accounts with O2.. or with anyone, and paying all my bills electronically by Direct Debit, this was a bit of a surprise and caused immense, choking irritation. My immediate response was to call O2 and to shout manically at them. However, this proved difficult. However, after pressing something in the region of a thousand buttons, I was connected...
... Firstly: (to) Debt Assistance. After a bit of a scream, they admitted they'd totally cocked things up, 'back in 2006'. I had actually OVERPAID on my account, and THEY OWED ME nearly £300. So, they owed me nearly £300, and rather than doing something sensible, like, erm.. paying it back (novel idea, that!) - they passed all of my personal details on to a Debt Recovery Agency (aka an assortment of rabid, asinine w@nk3rs) to collect £300 FROM ME - via the County Court! That's a real class act, is it not??
O2 were embarrassed by the level of their mismanagement, and did not quite know how to speak to me. I made it VERY clear how angry I was, and I'm quite surprised the phone handset did not actually melt. I'm sure my neighbors heard most of it...
I was passed to Disconnections, in terms of ending my relationship with this company of asses, and to get compensation for damage done to my credit reference, and stress caused by their monstrous error.
However, Disconnections told me, after 20 minutes of ranting that I needed Customer Relations. After 20 mins of howling at them, I was told I needed Customer Service, who promptly passed me back to... Debt Recovery!
Interestingly, the first guy had not even made a note of my call, and had not reversed the damage O2's cock-up had done > So I had to got thru it all over again...
End of a long story, I'm now £500 better off courtesy of O2, and there are to be no further bills on my iPhone. A result, but absolute chaos and determination were needed to achieve a resolution to what never should have happened.
Now, I need to calm down & get some fresh air!
Having no overdue accounts with O2.. or with anyone, and paying all my bills electronically by Direct Debit, this was a bit of a surprise and caused immense, choking irritation. My immediate response was to call O2 and to shout manically at them. However, this proved difficult. However, after pressing something in the region of a thousand buttons, I was connected...
... Firstly: (to) Debt Assistance. After a bit of a scream, they admitted they'd totally cocked things up, 'back in 2006'. I had actually OVERPAID on my account, and THEY OWED ME nearly £300. So, they owed me nearly £300, and rather than doing something sensible, like, erm.. paying it back (novel idea, that!) - they passed all of my personal details on to a Debt Recovery Agency (aka an assortment of rabid, asinine w@nk3rs) to collect £300 FROM ME - via the County Court! That's a real class act, is it not??
O2 were embarrassed by the level of their mismanagement, and did not quite know how to speak to me. I made it VERY clear how angry I was, and I'm quite surprised the phone handset did not actually melt. I'm sure my neighbors heard most of it...
I was passed to Disconnections, in terms of ending my relationship with this company of asses, and to get compensation for damage done to my credit reference, and stress caused by their monstrous error.
However, Disconnections told me, after 20 minutes of ranting that I needed Customer Relations. After 20 mins of howling at them, I was told I needed Customer Service, who promptly passed me back to... Debt Recovery!
Interestingly, the first guy had not even made a note of my call, and had not reversed the damage O2's cock-up had done > So I had to got thru it all over again...
End of a long story, I'm now £500 better off courtesy of O2, and there are to be no further bills on my iPhone. A result, but absolute chaos and determination were needed to achieve a resolution to what never should have happened.
Now, I need to calm down & get some fresh air!
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